| How do I return a product? |
You can return the goods in one of the convenient ways:
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| How long does the delivery take? |
The time frame depends on the country and delivery method:
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| How can I check availability? | Availability information is listed on the product page. If the item is out of stock, we can customize it by agreement with the customer. |
| How to use a promo code? | Enter your promo code in the special field in the shopping cart before payment. Click the "Apply" button and the discount will be automatically displayed. |
| Can I specify a VAT number? | Orders on the site are placed as an individual only. To order as a legal entity - contact us by email: [email protected]. |
| Is Tax Free available? | Yes, for orders outside of the EU we issue invoices without VAT. It is the buyer's responsibility to fill in the customs documents and pay the fees in their own country. |
| How do I know if my order has been placed? | After the order has been placed, you will receive a confirmation email and an invoice. After payment, we will ship the order and send a tracking number for tracking. |
| How to change my personal data? | Go to your personal cabinet to update your e-mail, name, address or phone number. If necessary, contact us - we will help you to make changes. |
| Can I cancel or change an order? | Before payment - yes, you can edit or delete the order. After payment the order is processed, changes are not possible. |
| Are items available for exchange? | Exchanges are not possible, but you can return an item within 14 days and place a new order online. |
| Can I return an item? |
Yes. You can return the product within 14 days of receipt if it has not been used and is still in its original condition. Returns can only be made by the customer who placed the order. The return form is available in the "Contact Us" section. |
| What to do if the buckle or hardware is broken? | Write us through the form in the "Contact Us" section - we will consider the situation and try to offer repair or replacement. |
| Can I monogram? | Yes, we personalize products on request. The equipment is set up so as not to damage the materials. We will agree details and layout with you prior to application. |
| How do I contact support? | All information about the support team is listed in the Contact Us section. You will receive a response within 24 hours on working days. |
| How to make a purchase? | Add the product to the cart, choose the method of delivery and payment, confirm the order. In the letter you will receive a confirmation and invoice. After payment - shipment and tracking number. |